Returns & Exchanges
At Second Nature Brands, we stand behind the quality of our snacks and treats. If you are not completely satisfied with your purchase, please contact us within 14 days of delivery to resolve any issues regarding damaged or incorrect items.
Contact Support
Reach out to our customer service team via email with your order number and photos of the product and packaging if the item arrived damaged.
Review Process
Our quality assurance team will review your request within 2 business days to verify the issue and determine if a replacement or refund is applicable.
Resolution Selection
Once approved, you can choose between a full refund to your original payment method or a complimentary replacement shipment of the same product.
Final Processing
Refunds are typically processed within 5-7 business days, while replacement orders are prioritized and shipped via standard ground delivery at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing