Frequently Asked Questions
Everything you need to know about our premium snacks and treats.
What is the shelf life of Second Nature Brands products?
Most of our snacks have a shelf life of 6 to 9 months when stored in a cool, dry place. Please check the 'Best By' date printed on each individual package for specific guidance.
How do you handle shipping for temperature-sensitive items like chocolate?
During warmer months, we utilize insulated packaging and cold packs for all chocolate-based products. We also recommend selecting expedited shipping to ensure your treats arrive in perfect condition.
Are your snacks suitable for specific dietary needs?
We offer a wide variety of Non-GMO Project Verified, gluten-free, and kosher options. Detailed nutritional information and allergen statements are available on each product page.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 14 days for a replacement or refund.
Do you offer wholesale or bulk purchasing?
Yes, we provide bulk purchasing options for corporate gifting and retail partners. Please visit our Wholesale page or contact our sales team directly for tiered pricing information.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.